Tú đình
About Tú đình
Tú Đình is a Support Engineer at AppsFlyer in Bangkok, Thailand, where he has worked since 2020. He specializes in integrating and troubleshooting SDKs, managing internal training projects, and providing technical account management for VIP customers.
Work at AppsFlyer
Tú đình has been employed at AppsFlyer as a Support Engineer since 2020. In this role, he is based in Bangkok City, Thailand, where he focuses on providing technical support and account management for selected VIP customers. His responsibilities include investigating integration issues with partners and troubleshooting mobile and web SDKs using various tools and platforms.
Education and Expertise
Tú đình earned a Bachelor's degree in Computer and Information Sciences from Auckland University of Technology, where he studied from 2009 to 2013. His educational background provides a solid foundation for his technical expertise, which he applies in his current role at AppsFlyer and previous positions.
Background
Before joining AppsFlyer, Tú đình worked at NashTech as an Application Support Analyst from 2013 to 2020. He also held the position of Application Support Specialist at FE CREDIT from 2018 to 2020. His experience spans over seven years in application support roles, where he developed skills in technical troubleshooting and customer support.
Technical Skills and Tools
Tú đình utilizes a variety of tools in his work, including Postman, DataDog, Kibana, and Druid for investigating integration issues. He also employs Google BigQuery, AWS Athena, and Zeppelin Spark for data analysis, which aids in providing insights and resolving technical challenges. His proficiency in Android Studio and Xcode allows him to integrate and troubleshoot mobile SDKs effectively.
Contributions to Knowledge Base
In his role, Tú đình contributes to the internal knowledge base by enriching it with relevant technical information. He conducts training sessions and manages internal projects focused on training, tools development, and research to enhance skills within the team. This commitment to knowledge sharing supports the overall growth and efficiency of the support team.