Pranav Kanade
About Pranav Kanade
Pranav Kanade serves as the Head of Customer Service and Community at Appsmith, where he has significantly contributed to customer satisfaction and revenue growth. His previous experience includes roles at Indorse and Persistent Systems, where he developed his skills in software engineering and customer support.
Current Role at Appsmith
Pranav Kanade serves as the Head of Customer Service and Community at Appsmith, a position he has held since 2022. In this role, he focuses on enhancing customer support and community engagement. He has developed and implemented support policies tailored for enterprise clients, ensuring that their specific needs are met. Under his leadership, the customer service team has achieved a customer satisfaction (CSAT) score of 4.7 out of 5, reflecting the effectiveness of the initiatives he has introduced.
Previous Experience at Indorse
Prior to his current role, Pranav Kanade worked at Indorse in various capacities. He was a Senior Software Engineer from 2019 to 2020 and served as a Lead Frontend Engineer for a period of 7 months in 2020. His experience at Indorse contributed to his technical expertise and understanding of software development, which he later applied in customer service roles.
Career Background at Persistent Systems
Pranav Kanade's career includes significant experience at Persistent Systems. He worked as a Software Engineer from 2017 to 2019 and briefly as a Teaching Assistant in 2016. His time at Persistent Systems helped him build a strong foundation in software engineering and teaching, which has influenced his approach to customer service and community engagement.
Achievements in Customer Service
In his role at Appsmith, Pranav Kanade facilitated revenue growth from 0 to 10% of the company's annual recurring revenue (ARR). He also led a process improvement project that resulted in a 20% reduction in customer complaints. These achievements highlight his ability to drive both customer satisfaction and business growth through effective service management.
Transition to Customer Support Leadership
Pranav Kanade played a pivotal role in transitioning from an engineering-focused position to leading the Customer Support team at Appsmith. This shift allowed him to leverage his technical background while focusing on enhancing customer experiences. His leadership has been instrumental in shaping the support strategies at Appsmith.