Poonam M.
About Poonam M.
Poonam M. is a Senior Manager in Customer Success at AppViewX, where she has worked since 2018. She has a background in software engineering and business management, having previously held positions at Zeta Global, Motorola Mobility, and Akamai Technologies.
Current Role at AppViewX
Poonam M. serves as the Senior Manager of Customer Success at AppViewX. She has held this position since 2018, contributing to the company's focus on enhancing customer satisfaction and engagement. Her role involves overseeing customer success initiatives and ensuring that clients derive maximum value from AppViewX's solutions. Poonam's experience in customer success management is pivotal in driving customer retention and fostering long-term relationships.
Previous Experience at Zeta Global
Before joining AppViewX, Poonam M. worked at Zeta Global as a Customer Success Manager from 2016 to 2018. During her tenure in the Bengaluru Area, India, she was responsible for managing client relationships and ensuring successful implementation of Zeta Global's services. Her role involved collaborating with clients to understand their needs and providing tailored solutions to enhance their experience.
Background in Software Engineering
Poonam M. has a strong background in software engineering, having worked as a Senior Software Engineer at Motorola Mobility from 2011 to 2014. In this role, she contributed to various software development projects, leveraging her technical skills to deliver high-quality solutions. Following her time at Motorola, she served as a Solution Architect at Akamai Technologies from 2014 to 2016, where she designed and implemented solutions to meet client requirements.
Educational Qualifications
Poonam M. holds a Bachelor of Technology (B.Tech.) in Computer Science from Gautam Buddha University, where she studied from 2007 to 2011. She furthered her education by obtaining a Master of Business Administration (MBA) in Business Administration and Management from the Indian Institute of Management, Kozhikode, completing the program from 2017 to 2019. Her educational background combines technical expertise with business acumen.