Suhesh Haridas
About Suhesh Haridas
Suhesh Haridas serves as the Global Director of Customer Success at AppViewX, a position he has held since 2023 in Bengaluru, India. He has over 20 years of experience in customer success and account management across various technology companies.
Work at AppViewX
Suhesh Haridas serves as the Global Director of Customer Success at AppViewX, a position he has held since 2023. Based in Bengaluru, Karnataka, India, he focuses on enhancing customer satisfaction and success through strategic initiatives. His role involves leading customer success teams and implementing best practices to ensure clients achieve their desired outcomes with AppViewX's solutions.
Previous Experience in Customer Success
Prior to his current role, Suhesh Haridas accumulated significant experience in customer success across various organizations. He worked at MoEngage Inc. as the Director of Customer Success for Southeast Asia, Australia, New Zealand, and Japan from 2021 to 2023. Before that, he held multiple positions at Akamai Technologies, including Manager of Customer Success and Team Lead for the EMEA Account Management Group, contributing to customer satisfaction and account management strategies.
Education and Expertise
Suhesh Haridas holds a Bachelor of Commerce (BCom) degree from Dr. C. V. Raman University, Kota Bilaspur. He also completed a program in Leading Strategic Change at the Indian Institute of Management Bangalore in 2018. His educational background supports his expertise in market research and business intelligence, particularly in the Software as a Service (SaaS) sector.
Career Background
Suhesh Haridas began his career at AOL Online India Limited, where he worked as an Analyst from 2003 to 2009. He transitioned to Akamai Technologies, where he held various roles from 2009 to 2021, including Account Manager and Client Service Manager. He also served as Regional Manager of Client Success at Indeed.com for a year in 2016-2017, further diversifying his experience in customer success management.
Achievements in Team Building
Suhesh Haridas has a proven track record of building high-performing customer success teams. He emphasizes fostering a teamwork-based culture and focuses on customer advocacy and a growth mindset within his teams. His leadership approach has contributed to the development of effective strategies that enhance customer engagement and satisfaction.