Joshua John
About Joshua John
Joshua John serves as the Technical Support Lead at Aptible, bringing extensive experience in customer support and a background in social work. He has previously held various roles at HubSpot and Plummer Youth Promise, and he possesses a strong understanding of both Indian and American educational systems.
Current Role at Aptible
Joshua John serves as the Technical Support Lead at Aptible, a position he has held since 2021. In this role, he is responsible for overseeing technical support operations, ensuring that clients receive effective assistance with their technical inquiries. His experience in customer support and technical consulting contributes to his ability to lead a team and address complex issues efficiently.
Previous Experience at HubSpot
Joshua John has a comprehensive background at HubSpot, where he held multiple roles from 2018 to 2021. He began as an Associate Customer Support Specialist and progressed to Senior Customer Support Specialist. His tenure at HubSpot equipped him with valuable skills in customer engagement and technical consulting, enhancing his ability to support clients effectively.
Educational Background at Gordon College
Joshua John studied at Gordon College from 2012 to 2016, where he earned a Bachelor's Degree in Social Work. His education provided him with a strong foundation in social services and an understanding of community dynamics. This academic background informs his approach to technical support and customer relations.
Experience with Plummer Youth Promise
Joshua John worked at Plummer Youth Promise in various capacities, including Pyramid Program Case Worker and Resident Counselor, from 2016 to 2017. His roles involved direct support for youth, allowing him to develop skills in case management and counseling. This experience further enhanced his ability to connect with individuals from diverse backgrounds.
Diverse Background and Skills
Joshua John possesses a strong understanding of both Indian and American educational systems, which contributes to his well-rounded skill set. His experience of immigrating from India to the U.S. at a young age has equipped him with a unique ability to empathize with people from diverse backgrounds. He actively seeks to work with organizations that value diversity and aim to empower individuals.