Marisa Cole
About Marisa Cole
Title and Position
Marisa Cole serves as Director of Service Delivery for Human Experience, where she brings her extensive background in communications and change management to various projects. She is known for her ability to cultivate trusting relationships with clients and colleagues, facilitating clear communication and transformative change within organizations.
Education and Certifications
Marisa Cole holds both a Master of Arts in Communications and a Bachelor of Arts in International Studies from The Johns Hopkins University. Additionally, she is a Certified Professional in Patient Safety (CPPS) through the Institute for Healthcare Improvement and a Prosci Certified Change Management Practitioner (CCMP), underscoring her expertise in both patient safety and change management.
Professional Experience and Expertise
With 20 years of experience, Marisa Cole has a robust background in mobilizing change across federal and health care environments. She has advised and coached executive and mid-level leaders on communication and change management techniques. Her work includes creating innovative approaches to reach diverse, geographically-dispersed populations and transforming large health care systems into high reliability organizations.
Government Clients Supported
Marisa Cole has worked with a variety of government clients including the Department of Defense (DOD), Veterans Affairs (VA), Department of Homeland Security (DHS), United States Postal Service (USPS), and Federal Aviation Administration (FAA). Through these engagements, she has provided guidance on communication, branding, and marketing of organizational initiatives, policies, and services.