Ashley Stephenson, M.S.A.
About Ashley Stephenson, M.S.A.
Ashley Stephenson, M.S.A., is a Service Operations Analyst with extensive experience in digital management and communications. She has worked at Aquent since 2021 and previously held various roles in different companies, contributing to data analysis and training initiatives.
Current Role as Service Operations Analyst
Ashley Stephenson currently works as a Service Operations Analyst at Aquent, a position she has held since 2021. In this role, she analyzes Labor Op Code Portal data and communicates necessary updates or changes to Dealers and Field Team members. Additionally, she assists in creating reports using TOAD for analytics purposes and presents data visually through Power BI. Her responsibilities also include conducting training sessions on the Labor Op Code Portal for Dealers and Field Team members on a quarterly basis and upon request.
Previous Experience at Aquent
Prior to her current role, Ashley served as the District Digital Manager at Aquent from 2018 to 2020 in Detroit, Michigan. During her two years in this position, she was responsible for overseeing digital initiatives and strategies within the district. Her experience at Aquent has contributed to her expertise in service operations and digital management.
Professional Background in Media and Digital Strategy
Ashley has a diverse professional background that includes roles in media and digital strategy. She worked as the Assistant Director of Artist & Repertoire Communications at North Star Media from 2012 to 2013. Additionally, she served as an eMystery Coordinator and Digital Strategy Consultant at Shift Digital between 2015 and 2018. These positions allowed her to develop skills in communication, digital strategy, and project management.
Educational Qualifications
Ashley holds a Bachelor of Applied Arts with a major in Entrepreneurship and minors in Advertising, Art, and Marketing from Central Michigan University, which she completed from 2008 to 2012. She furthered her education by obtaining a Master of Science in Administration from the same university between 2013 and 2015, focusing on General Administration. Her educational background supports her analytical and operational capabilities in her current role.
Leadership in South America Initiatives
In her current position, Ashley serves as the GM South America lead, where she assists her South American counterparts in launching ServiceSmarts Online to their Dealers and Field Team. This role highlights her ability to collaborate across regions and support international initiatives, showcasing her leadership in operational projects.