Collin Smith
About Collin Smith
Collin Smith is a Senior Customer Success Manager at ArisGlobal, where he has worked since 2022. With extensive experience in customer success and a background in psychology, he has built strong relationships with key decision makers at major companies.
Work at ArisGlobal
Collin Smith has been serving as a Senior Customer Success Manager at ArisGlobal since 2022. Based in Boston, Massachusetts, he focuses on enhancing customer satisfaction and ensuring the successful implementation of software solutions. His role involves scaling professional services and Software as a Service (SaaS) offerings to align with client requirements. Smith has developed strong relationships with key decision-makers and C-Level executives at major clients, including AT&T, Verizon, T-Mobile, and Vodafone. His efforts contribute to timely project deliveries and increased revenue for the organization.
Previous Experience at One Door
Prior to his current role, Collin Smith held multiple positions at One Door over a span of several years. He began as a Business Analyst in 2010, where he worked for six months before transitioning to a Senior Business Analyst role for one year. Smith then advanced to the position of Customer Success Manager from 2011 to 2012, followed by a Director role from 2013 to 2020. His tenure at One Door allowed him to gain extensive experience in customer success and management within the computer software industry.
Education and Expertise
Collin Smith earned a Bachelor of Science degree in Psychology from Worcester State College, where he studied from 1998 to 2003. His educational background provides a foundation for understanding client needs and developing effective products and services. Smith's expertise lies in customer success management, strategic decision-making, and fostering collaboration among diverse teams to meet complex client requirements.
Professional Skills and Focus
Collin Smith specializes in scaling professional services and SaaS solutions to meet the evolving needs of clients. He enjoys the challenge of developing effective products and services tailored to complex client demands. His history of successful tactical and strategic decision-making in the computer software industry has equipped him with the skills necessary to drive customer satisfaction and business growth.