Stephanie Gordon
About Stephanie Gordon
Stephanie Gordon serves as the Director of Customer Success at Arity, where she has worked since 2017. With a background in business administration and extensive experience in various leadership roles across multiple companies, she excels in aligning business strategy with IT services and cultivating high-performing teams.
Current Role at Arity
Stephanie Gordon serves as the Director of Customer Success at Arity, an Allstate Company, since 2017. In this role, she focuses on enhancing customer satisfaction and aligning services with client needs. Her leadership is instrumental in driving initiatives that support organizational goals and improve operational efficiency.
Previous Experience at IBM
Stephanie Gordon worked at IBM from 2009 to 2013 as the SaaS Digital Program Channel Product Leader. During her tenure, she was responsible for overseeing product strategies and implementations, contributing to the company's digital transformation efforts. She also held the position of Sr. Consulting/Engagement Leader for 11 months in 2002.
Professional Background at Grainger and Ernst & Young
At Grainger, Stephanie served as the Global Master Data Management Program and Portfolio Leader for one year in 2013-2014. Prior to that, she worked at Ernst & Young from 1995 to 2000 as a Systems Analyst and Engineering Team Lead, where she developed her skills in systems analysis and team leadership across locations in New York and Chicago.
Educational Background
Stephanie Gordon earned her MBA in Business Administration and Information Systems from the University of Illinois Chicago, studying from 1999 to 2002. She also holds a BA in Political Science, Economics, and French from Binghamton University, where she studied from 1991 to 1995. Additionally, she studied at Allegheny College.
Expertise in Business Strategy and IT Alignment
Stephanie excels in aligning business strategy with IT services to streamline operations and enhance organizational efficiency. She has a proven track record of influencing teams to organize work into manageable components, ensuring that initiatives are scaled effectively across multiple geographies and aligned with strategic objectives.