Grainne Dunne
About Grainne Dunne
Grainne Dunne is a Customer Success Manager at arken.legal, where she has worked since 2020. She has a background in B2B sales and customer service, specializing in helping businesses transition to digital solutions.
Work at Arken.legal
Grainne Dunne has been employed at Arken.legal since 2020, where she serves as a Customer Success Manager. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of the company's SaaS cloud-based solutions. Prior to her current position, she worked as a Customer Engagement Consultant at Arken.legal from 2018 to 2020. In this capacity, she contributed to customer engagement strategies and supported clients in their transition to digital solutions.
Education and Expertise
Grainne Dunne studied at The BRIT School from 2005 to 2009, where she achieved a qualification in Art/Art Studies. Her educational background complements her professional expertise in B2B sales and customer service. She specializes in building lasting relationships with clients, focusing on their needs and facilitating their transition to digital solutions.
Background
Before joining Arken.legal, Grainne Dunne worked for the London Borough of Lewisham as an Inspection and Collection Officer from 2012 to 2018. In this role, she was responsible for various inspection and collection tasks, gaining valuable experience in customer service and operational processes. Her background in public service has informed her approach to customer success in the private sector.
Customer Success Management
As a Customer Success Manager at Arken.legal, Grainne Dunne plays a crucial role in helping private client businesses and professional advisors adopt digital solutions. She utilizes her skills to guide clients through the implementation of the company's SaaS cloud-based system, ensuring they achieve their desired outcomes and maximize the value of the services provided.