Jessica Firbank
About Jessica Firbank
Jessica Firbank is a Customer Success Manager at arken.legal in Westerham, Kent, United Kingdom, where she has worked since 2018. She has a background in Health and Wellness and extensive experience in the SAAS Legal Software industry, focusing on client engagement and onboarding.
Work at Arken.legal
Jessica Firbank has served as a Customer Success Manager at Arken.legal since 2018. In this role, she focuses on client engagement and onboarding, leveraging her extensive experience in the SAAS Legal Software industry. Her responsibilities include enhancing client relationships through effective communication and cross-selling strategies. Jessica's work contributes to the overall growth of the organization by ensuring customer satisfaction and retention.
Education and Expertise
Jessica Firbank studied at Camelot International, where she pursued a focus on Health and Wellness. She achieved multiple diplomas, including a Diploma in Natural & Holistic Therapies, SAAHSP Diploma, and a Cidesco Diploma. Additionally, she completed a Diploma in Health & Skincare from 2006 to 2007. This educational background supports her expertise in client engagement and training, enhancing her capabilities in her current role.
Background
Jessica Firbank has a solid background in training and development, which enhances team capabilities within her organization. She is known for her adaptability and flexibility, thriving in fast-paced environments. Her ability to engage effectively with people from diverse backgrounds allows her to resolve customer issues efficiently, contributing to a positive customer experience.
Achievements
Jessica Firbank has a proven track record in upselling and drafting budgets, which plays a significant role in organizational growth. Her strong analytical and innovative skills in problem-solving and team leadership further strengthen her contributions to the company. Jessica's commitment to enhancing client relationships through strategic engagement is a key aspect of her professional achievements.