Bonnie Katzenstein
About Bonnie Katzenstein
Bonnie Katzenstein is a Customer Care Coordinator at Arrow Exterminators in Woodstock, Georgia, where she has worked since 2017. She holds a BFA in Advertising Design from Savannah College of Art and Design and has previous experience in customer experience management and public relations.
Work at Arrow Exterminators
Bonnie Katzenstein has been employed at Arrow Exterminators since 2017, serving as a Customer Care Coordinator in Woodstock, Georgia. In her role, she is responsible for providing service quotes and updating customer files. She conducts weekly data reviews to identify necessary corrections, ensuring that the office meets its company goals. Additionally, she manages the scheduling and payment processes for technicians, ensuring that jobs are completed accurately and efficiently. Bonnie utilizes WorkWave service management software to address customer issues effectively.
Education and Expertise
Bonnie Katzenstein earned a Bachelor of Fine Arts (BFA) in Advertising Design from the Savannah College of Art and Design, where she studied from 2006 to 2010. Her education has equipped her with skills relevant to customer care and communication, which she applies in her current position. The knowledge gained during her studies contributes to her ability to manage customer interactions and service processes effectively.
Previous Work Experience
Before joining Arrow Exterminators, Bonnie worked at Troutman Sanders LLP as a PR & Communications Intern for six months in 2011 in the Greater Atlanta Area. She also held the position of Customer Experience Manager at Michaels Arts and Crafts from 2013 to 2017. In these roles, she developed skills in customer service and communication, which are essential for her current responsibilities.
Responsibilities and Skills
In her position as Customer Care Coordinator, Bonnie Katzenstein is responsible for ensuring that technicians' jobs are scheduled, completed, and paid correctly. She provides service quotes and maintains updated customer files. Bonnie's role requires attention to detail and effective communication skills, as she conducts weekly data reviews to support the office's operational goals. Her proficiency with WorkWave service management software enhances her ability to manage customer issues and streamline scheduling and payments.