Felisha Collins
About Felisha Collins
Felisha Collins is a Customer Care Training Specialist at Arrow Exterminators, where she has worked since 2018 in the Greater Atlanta Area. She has previous experience as an Area Recruiting Manager at Securitas Security Services USA, Inc. and as a Practice Manager in the US Army.
Work at Arrow Exterminators
Felisha Collins has been employed at Arrow Exterminators since 2018, serving as a Customer Care Training Specialist. In this role, she focuses on enhancing training outcomes by gathering insights from senior management and office team members. Her responsibilities include collaborating with the company's training academy to assess the capabilities of new hires in meeting established customer care standards. This position has allowed her to contribute significantly to the company's customer service training initiatives in the Greater Atlanta Area.
Previous Experience at Securitas Security Services USA, Inc.
Before joining Arrow Exterminators, Felisha Collins worked at Securitas Security Services USA, Inc. as an Area Recruiting Manager from 2016 to 2017. During her tenure in the Toledo, Ohio Area, she was responsible for overseeing recruitment efforts, ensuring that the organization attracted qualified candidates to meet its staffing needs. This experience provided her with valuable insights into the recruitment process and workforce management.
Military Background with the US Army
Felisha Collins served in the US Army as a Practice Manager from 2004 to 2012. Her eight years of service in Honolulu, Hawaii, involved managing various operational aspects within the military context. This experience contributed to her leadership skills and ability to manage teams effectively, which she later applied in her civilian career.
Training and Development Expertise
In her current role as a Customer Care Training Specialist, Felisha Collins demonstrates expertise in training and development. She actively gathers training insights from senior management and office team members to improve training outcomes. Her collaboration with the training academy emphasizes her commitment to ensuring that new hires are equipped to meet customer care standards, highlighting her focus on continuous improvement in training processes.