Tony Ho
About Tony Ho
Tony Ho is an IT Support Analyst at Arrow Exterminators, where he has worked since 2018. He specializes in managing user specifications through Microsoft Active Directory and Workspace ONE, providing remote support, and overseeing computer setups for new employees.
Work at Arrow Exterminators
Tony Ho has been employed at Arrow Exterminators as an IT Support Analyst since 2018. In this role, he manages user specifications utilizing Microsoft Active Directory and Workspace ONE. His responsibilities include providing remote management and phone support to address customer needs and issues. He also oversees the setup and reassignment of computers for new employees, ensuring that the correct profiles are assigned to user devices before distribution.
Education and Expertise
Tony Ho studied at Georgia State University, where he earned a Bachelor of Business Administration (BBA) in Computer and Information Sciences from 2015 to 2017. Prior to that, he attended Georgia Perimeter College, obtaining an Associate’s Degree in Business Administration and Management from 2012 to 2015. His educational background provides him with a solid foundation in both technology and business management.
Background
Tony Ho has been active in the IT field for several years, with a focus on user support and device management. His experience includes tracking and documenting PCs shipped to service centers on a monthly basis for the Finance department. This role highlights his organizational skills and attention to detail in managing IT resources effectively.
Technical Skills and Responsibilities
As an IT Support Analyst, Tony Ho is proficient in managing user specifications and ensuring that devices are correctly configured for new users. His expertise in Microsoft Active Directory and Workspace ONE allows him to efficiently handle user profiles and device assignments. He is also responsible for providing remote support, which is essential for addressing customer issues promptly.