Ben Hubbard
About Ben Hubbard
Ben Hubbard is a Customer Success Manager with extensive experience in managing customer relationships and driving revenue growth. He has held various roles in companies such as Taxi for Email, PAYMILL GmbH, and GatherContent, and currently works at Ashby, overseeing a portfolio of over 120 customers.
Work at Ashby
Ben Hubbard is currently employed as a Customer Success Manager at Ashby, having joined the company in 2024. In this role, he manages a portfolio of over 120 customers, focusing on enhancing customer satisfaction and retention. His responsibilities include identifying opportunities for growth and providing subject matter expertise to support customer needs.
Previous Experience in Customer Success
Prior to his role at Ashby, Ben Hubbard held various positions in customer success and management. He served as Lead Customer Success Manager at SparkPost, a MessageBird company, for six months in 2022. He also worked at Taxi for Email as Customer Success, Support and Education Team Manager from 2019 to 2022, where he exceeded churn rate metrics with a gross churn of under 5% against a target of 9%.
Marketing and Management Background
Ben Hubbard has a solid background in marketing and management. He worked as Marketing Manager at PAYMILL GmbH for one year in 2014-2015 and as Marketing Manager at Almath Crucibles Limited from 2012 to 2014. His experience includes maximizing financial potential by identifying opportunities across a book of business and contributing significantly to revenue growth.
Education and Expertise
Ben Hubbard studied Sport, specializing in Sports Coaching and Physical Education, at Anglia Ruskin University from 2008 to 2011. He also attended Hills Road Sixth Form College from 2006 to 2008. His educational background supports his expertise in customer success strategies, which he frequently discusses on his personal website.
Achievements in Revenue Growth
Throughout his career, Ben Hubbard has achieved notable success in revenue growth. In 2022, he contributed to $250,000 in expansion revenue and achieved $150,000 in expansion revenue during the second and third quarters. His ability to identify and capitalize on business opportunities has been a key factor in his professional accomplishments.