Giao Bui
About Giao Bui
Giao Bui is a QA Tester with a background in Environmental Economics and Policy. They have worked in various roles, including Technical Support Lead at Kapwing and Administrative Assistant at OfficeTeam, and have been with Ashby since 2022.
Work at Ashby
Giao Bui has been employed at Ashby as a QA Tester since 2022. In this role, Giao is responsible for testing new features and writing test plans to expand QA coverage. Giao manages the relationship with a QA vendor, writes manual QA tests, and triages QA bugs. Additionally, Giao prepares documentation for product release testing and has created user-facing release notes while establishing the process for maintaining them. Giao also coordinates with the Content Marketing team to promote new product releases and tracks the Release Notes campaign using Google Analytics.
Education and Expertise
Giao Bui studied at the University of California, Berkeley, where Giao earned a Bachelor's Degree in Environmental Economics and Policy from 2014 to 2016. Prior to this, Giao attended the College of Alameda from 2012 to 2014, achieving an IGETC Certification and a Certificate of Achievement. Giao also studied at San Jose State University for 11 months in 2011. This educational background provides a foundation in both technical and analytical skills relevant to Giao's career in QA testing.
Background
Before joining Ashby, Giao Bui held several positions that contributed to Giao's expertise in technical support and quality assurance. Giao worked as a Technical Support Lead at Kapwing from 2019 to 2022, where Giao led Bug Sync meetings and advocated for bug prioritization using Amplitude dashboards. Giao also served as an Administrative Assistant at OfficeTeam for five months in 2016 and as an Undergraduate Researcher at UC Berkeley from 2015 to 2016. Earlier in Giao's career, Giao worked as a Cashier at Target for six months in 2013.
Achievements
During Giao Bui's tenure at Kapwing, Giao developed a resolution process for technical issues and mentored Customer Experience Agents on technical debugging. Giao organized quarterly hackathons and bug bashes, which improved product quality and expedited feature requests, leading to a reduction of bug reports from users. Giao also authored Product Requirement Documents (PRD) for internal tools and feature requests, enhancing support response time. Giao has been involved in piloting various automated testing tools and documenting new testing tips and best practices.