Kelsey Peterson
About Kelsey Peterson
Kelsey Peterson serves as the Vice President of Customer Success at Ashby, where she has contributed to developing customer success frameworks since 2023. She has held various roles in customer success at companies such as HubSpot and Crosschq, and she is also a founding member of RevRoom.
Current Role at Ashby
Kelsey Peterson serves as the Vice President of Customer Success at Ashby since 2023. In this role, she has been instrumental in developing customer success frameworks that prioritize authentic and positive customer experiences. Kelsey has focused on enhancing customer engagement models and has driven initiatives aimed at improving customer success strategies since May 2023. Her contributions have helped align team operations with established principles, ensuring a cohesive approach to customer success.
Previous Experience at Crosschq
Prior to her current position, Kelsey worked at Crosschq as the Senior Vice President of Customer Success for a brief period in 2022. She also held the role of Head of Customer Success at Crosschq from 2021 to 2022. Her tenure at Crosschq involved leading customer success initiatives and strategies, contributing to the overall growth and satisfaction of the customer base.
Career Background at HubSpot
Kelsey has extensive experience at HubSpot, where she held multiple roles over several years. She began as a Customer Success Manager in 2017 and progressed to Senior Customer Success Manager in 2018. In 2020, she took on the position of Manager of Strategic Partner Enablement and Operations, and later became Principal Customer Success Manager for Strategic Accounts in 2019. Her roles at HubSpot focused on enhancing customer relationships and driving success for strategic accounts.
Education and Certifications
Kelsey holds a Bachelor of Arts degree in Spanish Language and Literature and Philosophy from the College of the Holy Cross. She furthered her education at Harvard Business School, where she completed courses in Negotiation Mastery, Business Fundamentals, and Developing Yourself as a Leader, earning certifications in these areas. Her educational background supports her expertise in customer success and leadership.
Involvement in Professional Networks
Kelsey is a member of Chief, a network dedicated to empowering women executives. Through her involvement, she engages with other leaders to share insights and strategies that promote professional growth and development. Additionally, she contributes to thought leadership by writing for platforms such as Medium and Authority Magazine, where she shares her expertise in customer success and leadership.