Kristl Yuen
About Kristl Yuen
Kristl Yuen is a Support Engineer at Ashby, where she has worked for 10 months since 2023. With a background in Oriental Medicine and extensive experience in customer support roles, she emphasizes honest communication and advocates for inclusivity in the workplace.
Work at Ashby
Kristl Yuen has been employed at Ashby as a Support Engineer since 2023. In this role, she emphasizes honest communication, particularly when determining if a product is suitable for a customer. Kristl has also contributed to improving internal documentation and the onboarding process for new hires. She collaborates with colleagues to enhance and streamline support processes, demonstrating her commitment to effective team dynamics. Kristl has expressed appreciation for the robustness of the Ashby product, noting that she frequently discovers new capabilities.
Previous Experience
Prior to her current role at Ashby, Kristl Yuen worked as a Senior Product Support Specialist at Ashby from 2021 to 2023. She also held various positions at Squarespace, including Learning Partner and Senior Product Specialist for Acuity Scheduling from 2019 to 2021. Earlier in her career, Kristl worked at Acuity Scheduling as a Customer Happiness Specialist and UX Researcher from 2016 to 2018, and as a Senior Customer Happiness Specialist for eight months in 2019. Additionally, she briefly worked as a Happiness Hero at Buffer in 2016.
Education and Expertise
Kristl Yuen has a diverse educational background. She studied at the Institute of Clinical Acupuncture and Oriental Medicine, where she pursued a Master of Science in Oriental Medicine. She also attended Pacific College of Health and Science, earning a Master of Science in Traditional Chinese Medicine and Chinese Herbology. Earlier in her education, Kristl studied Math at Boston College. This combination of studies contributes to her analytical skills and understanding of holistic practices.
Background and Skills
Kristl Yuen has a background in small business ownership, which has equipped her with skills in diagnosing and solving issues effectively. She advocates for remote work and highlights the importance of clear communication and knowledge documentation. Kristl excels at managing challenging support inquiries with compassion and providing clear, actionable steps to resolution. Her passion for creating a culture of inclusivity and belonging in the workplace reflects her commitment to fostering positive work environments.