Ravan Charles (She/Her)
About Ravan Charles (She/Her)
Ravan Charles is an experienced professional in onboarding and support, currently working at Ashby since 2021. She has a background in diversity and inclusion advocacy, having previously worked at Zapier and other organizations in various roles.
Work at Ashby
Ravan Charles has been working at Ashby as an Onboarding & Support specialist since 2021. In this role, she has contributed to the development of Ashby University, the customer help center, which aims to enhance user experience and support. Ravan finds the team at Ashby to be kind and collaborative, fostering a positive work environment. She also designed and set up the changelog process, enabling engineers to effectively communicate new features to the go-to-market team.
Previous Experience at Zapier
Prior to her current role, Ravan Charles worked at Zapier from 2017 to 2021, where she held multiple positions including Customer Champion and Team Lead. She led grassroots Diversity, Inclusion, and Belonging efforts, demonstrating her commitment to fostering an inclusive workplace. Additionally, she launched the Onboarding Support team, enhancing the onboarding experience for new users. Ravan also assisted medium and large organizations, such as US Foods and Kum & Go, in implementing employee engagement surveys.
Consulting and Project Management Background
Ravan has a diverse background in consulting and project management. She worked as an Evaluation Consultant at TerraLuna Collaborative in 2018, where she contributed for 11 months. In 2017, she served as an Information Technology Consultant at United Way of the Midlands for four months. Additionally, she was a Project Manager at Quantum Workplace for eight months, focusing on project execution and management.
Educational Background
Ravan Charles studied at Creighton University, where she earned a Bachelor of Arts (B.A.) degree in Psychology. She also attended Interface Web School, completing a program in Foundations of Web Development. Her educational background provides her with a strong foundation in both psychological principles and web development skills, which she applies in her professional roles.
Early Career and Contributions
Ravan began her career at Red Basket, Inc., where she served as both Account Manager and Account Manager Lead from 2012 to 2014. During her time there, she designed and implemented the 'ask process' as the first intern and full-time employee. She also created reports that streamlined user reporting processes. Additionally, she worked as a Careers Coordinator at Boys and Girls Clubs of the Midlands, contributing to youth services and community engagement.