Joanne Burnell
About Joanne Burnell
Joanne Burnell serves as the Manager of Operations at Asite in Dubai, where she has worked since 2022. With extensive experience in customer service and operations, she has been recognized as a judge for the National Customer Service Awards for three consecutive years.
Work at Asite
Joanne Burnell has served as the Manager of Operations at Asite since 2022. In this role, she is responsible for overseeing operational processes and ensuring efficiency within the organization. Based in Dubai, United Arab Emirates, her leadership contributes to the company's operational success and strategic initiatives.
Previous Experience in Customer Service Management
Before joining Asite, Joanne Burnell held the position of Customer Service Manager at National Express from 2001 to 2008. During her seven years there, she developed her skills in customer service and operational management. Her experience in this role laid the foundation for her future leadership positions in customer service excellence.
Leadership Roles in Operations
Joanne Burnell has held several significant leadership roles in operations. She worked as the Head of Operations at Betterhomes LLC for nine months in 2021. Prior to that, she served as Operations Director for RICS in the MEA region from 2012 to 2021, and as Operations Director at Capita from 2008 to 2012. These positions involved managing multi-functional teams and driving cultural change.
Achievements in Customer Service Excellence
Joanne Burnell has been recognized for her contributions to customer service excellence. She was selected as a judge for the National Customer Service Awards for three consecutive years. Under her leadership, teams have achieved national recognition, winning two National Customer Service Awards and being finalists on four occasions.