AskNicely
AskNicely provides AI-powered customer experience software, integrating with tools like Salesforce and Slack, and offers features like Net Promoter Score® measurement and team analytics.
Services
AskNicely offers customer experience software powered by AI for analyzing feedback themes. The platform features tools for measuring every customer experience using Net Promoter Score® (NPS). In addition to customer feedback analysis, AskNicely provides features for setting goals and recognizing employees based on customer feedback, contributing to motivation and engagement.
Product Features
AskNicely's product includes several key features aimed at enhancing customer experience and employee performance. The software's AI capabilities categorize customer feedback into themes, providing actionable insights. Features like goals and recognition help motivate employees by linking customer feedback to employee performance. Additionally, team analytics enable businesses to track performance across different teams and connect employee actions to business outcomes.
Integration and Compatibility
AskNicely integrates with popular tools like Salesforce, HubSpot, and Slack, ensuring seamless workflow for users. These integrations enable businesses to connect AskNicely's capabilities with existing systems, enhancing overall efficiency and collaboration among teams.
Security and Compliance
The software is hosted on Amazon Web Services (AWS), offering a high level of security and data compliance. This ensures that users' data is protected and meets industry standards for security. Employing AWS for hosting also provides reliability and scalability for the platform's services.
Global Presence
AskNicely has a global presence with offices in Portland, Salt Lake City, Auckland, and Amsterdam. This international footprint allows the company to serve a diverse range of clients and maintain a broad understanding of different market needs.