Jason Hinze
About Jason Hinze
Jason Hinze is a Lead Technical Support Engineer with extensive experience in customer support and technical roles. He has worked for several companies, including AskNicely and The Mac Store, and holds multiple degrees from Washington State University and Portland State University.
Current Role at AskNicely
Jason Hinze serves as the Lead Technical Support Engineer at AskNicely, a position he has held since 2020. He operates within the Portland, Oregon Metropolitan Area in a hybrid work setting. In this role, he is responsible for overseeing technical support operations and ensuring customer satisfaction through effective problem resolution.
Previous Experience at AskNicely
Before becoming the Lead Technical Support Engineer, Jason worked at AskNicely as a Customer Support representative from 2019 to 2023. During his four years in this role, he contributed to enhancing customer experience and addressing client inquiries effectively.
Career Background
Jason's career includes various roles in technical support and project management. He worked at The Mac Store in multiple capacities, including Help Desk Technician and Sales, from 2008 to 2012. He also held positions at Eleven Software as a Tier 3 Support Engineer and later as a Technical Project Manager from 2012 to 2018. Additionally, he served as a Partner Success Manager at Atheer for seven months in 2018 to 2019.
Educational Background
Jason Hinze studied at Washington State University, where he earned a Bachelor of Arts in History. His studies spanned from 1998 to 2002. He also attended Portland State University, focusing on Liberal Arts and Sciences/Liberal Studies from 2009 to 2012.