Matt Gaitan
About Matt Gaitan
Matt Gaitan serves as the Senior Strategic Customer Success Manager at AskNicely, where he manages a portfolio with an annual recurring revenue of $6 million. He also holds a position as a City Councilman in Silverton, Oregon, and has extensive experience in customer success and business development across various companies.
Work at AskNicely
Matt Gaitan has been employed at AskNicely as a Senior Strategic Customer Success Manager since 2023. In this role, he focuses on enhancing customer satisfaction and success through strategic management of client relationships. His position is remote and hybrid, allowing for flexibility in work arrangements.
Previous Experience in Customer Success
Before joining AskNicely, Matt Gaitan held various roles in customer success and business development. He worked at Checkr, Inc. as a Senior Strategic Customer Success Manager from 2021 to 2023. Prior to that, he served as an Enterprise Customer Success Manager at GuideSpark from 2019 to 2021. His experience includes managing customer health metrics, where he achieved 105% of the customer health quota in Q3 2022 and 110% in Q4 2022.
Education and Expertise
Matt Gaitan studied at The University of Texas at Arlington, where he focused on Spanish and International Business from 1999 to 2004. He also attended Nolan Catholic High School from 1995 to 1999. His educational background supports his bilingual communication skills, as he is fluent in both English and Spanish.
Community Involvement
In addition to his professional roles, Matt Gaitan is actively involved in his community. He serves as a City Councilman for the City of Silverton since 2023. He has also contributed to the Silver Fall's School District as a Bond Committee Advisor and a Budget Committee member, showcasing his commitment to local governance and education.
Career History
Matt Gaitan has a diverse career history in various roles within the business and customer success sectors. He worked at TransPerfect as Director of Business Development from 2006 to 2014, followed by a position as Regional Enterprise Sales Director at Welocalize from 2014 to 2016. He also held the position of Global Account Director at United Language Group in 2018 and worked as an Account Manager at Lanier, now part of Ricoh Australia, from 2004 to 2006.