Reagan Nickl
About Reagan Nickl
Reagan Nickl is the Director of Customer Success at AskNicely, where he has worked since 2022. He has extensive experience in customer success and public relations, having held various leadership roles in multiple companies over the past decade.
Work at AskNicely
Reagan Nickl has served as the Director of Customer Success at AskNicely since 2022. In this role, Nickl focuses on enhancing customer satisfaction and retention through the development of effective customer success strategies. The position involves overseeing customer engagement initiatives and ensuring that clients derive maximum value from AskNicely's services.
Previous Experience in Customer Success
Prior to joining AskNicely, Reagan Nickl held several significant roles in customer success. Nickl worked at Veem as the Director of Customer Success & Growth from 2020 to 2021, where responsibilities included driving customer engagement and growth strategies. Before that, Nickl served as the Director of Customer Success at WeWork from 2016 to 2020, focusing on customer experience and operational efficiency. Additionally, Nickl was a Manager of Partnerships at Progrexion from 2011 to 2016.
Education and Expertise
Reagan Nickl earned a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Utah Valley University, completing the program from 2010 to 2014. Currently, Nickl is furthering education at Stanford University, participating in the Innovation & Entrepreneurship Program since 2021. This academic background supports Nickl's expertise in creating scalable customer success processes and playbooks.
Background in Public Relations
In addition to customer success roles, Reagan Nickl has experience in public relations. Since 2014, Nickl has worked as a Public Relations Specialist for the United States Senate in the Washington DC-Baltimore Area. This position involves managing communications and public relations efforts, contributing to Nickl's comprehensive skill set in customer and stakeholder engagement.
Management Experience
Reagan Nickl has extensive management experience, having led global teams of over 40 individuals in both B2B and B2C SaaS environments. Nickl has a proven track record of building and scaling Channels, Sales, and Customer Success teams, which supports the growth of rapidly expanding businesses.