Kay Aarrestad
About Kay Aarrestad
Kay Aarrestad serves as the Director of Customer Experience at Aspen RxHealth, where she has worked since 2021. Previously, she held various roles in the healthcare sector, including a six-year tenure at Express Scripts and a position at UnitedHealthcare.
Current Role at Aspen RxHealth
Kay Aarrestad serves as the Director of Customer Experience at Aspen RxHealth. She has held this position since 2021 and is based in Eden Prairie, MN. In her role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include overseeing customer service strategies and implementing initiatives that align with the company's goals.
Previous Experience at Express Scripts
Prior to her current role, Aarrestad worked at Express Scripts as the Director of Channel Management for the UnitedHealthcare Account Team from 2007 to 2013. During her six years there, she facilitated monthly cross-functional team meetings with executive leadership to provide updates on mail and retail channel activities. She also ensured vendor compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Background in Pharmacy Management
Aarrestad has a background in pharmacy management, having served as the primary contact for the Senior Director of Prescription Drug List Channel Strategies at UnitedHealthcare Pharmacy Management. She played a key role in the transition of mail pharmacy operations from UnitedHealthcare to OptumRX, demonstrating her expertise in managing complex pharmacy operations.
Education and Academic Background
Kay Aarrestad studied General Courses at Concordia University-St. Paul and completed similar coursework at Normandale Community College. She also attended St. Cloud Business College, where she focused on Office Management. This educational background has provided her with a foundation in both general studies and management principles.
Early Career at UnitedHealthcare
Aarrestad began her career at UnitedHealthcare, where she worked as a Formulary Compliance Manager from 1997 to 1999. In this role, she achieved a 5% increase in generic mail prescription volume, exceeding the operating plan. This early experience contributed to her understanding of compliance and operational efficiency within the healthcare sector.