John Lilley
About John Lilley
John Lilley serves as the Chief Information Officer at Aspen Skiing Company, where he has worked since 2017. He has extensive experience in technology management, having held various roles in organizations such as Vail Resorts and Janus Capital Group.
Work at Aspen Skiing Company
John Lilley has served as the Chief Information Officer at Aspen Skiing Company since 2017. In this role, he has overseen significant expansions in the IT department, doubling the staff from 25 to over 50. He previously held the position of Vice President of Technology from 2014 to 2017, where he focused on aligning IT operational expenditure with the company's technology expansion strategy. Lilley also worked as an Information Technology Strategy Consultant for a brief period in 2014. His contributions have included modernizing HR systems and upgrading Food & Beverage technology to enhance customer experience.
Previous Experience in the Industry
Before joining Aspen Skiing Company, John Lilley held various positions in the technology sector. He was the Vice President of Digital Applications at Vail Resorts from 2013 to 2014 and served as Senior Director of Digital Applications from 2011 to 2013. His earlier roles include Digital Project Manager at Janus Capital Group and Senior Technical Lead/Project Manager at Sapient Corporation. Lilley also worked at Harrah's Entertainment as a Program & Project Manager. His diverse experience spans multiple locations, including Denver, New Delhi, and Toronto.
Education and Expertise
John Lilley holds multiple degrees in business and management. He achieved a Bachelor of Arts in Hotel Management from Michigan State University from 1987 to 1992. He later earned a Master of Business Administration from the Eli Broad College of Business at Michigan State University from 1994 to 1996. Additionally, he obtained a Master of Arts in Management Information Systems from the University of Arizona - Eller College of Management from 1998 to 1999. His educational background supports his expertise in technology strategy and management.
Achievements in Technology Management
Throughout his career, John Lilley has made significant contributions to technology management. He formulated a federated data strategy to support various business units at Aspen Skiing Company, including the development of a customer data warehouse and master data management. He successfully converted the Hotel business unit to a modern Hotel Management System and enhanced revenue management capabilities. Lilley also upgraded the Food & Beverage technology to incorporate self-serve kiosks and mobile ordering, demonstrating his focus on improving operational efficiency.
Industry Engagement and Thought Leadership
John Lilley actively engages in industry discussions and thought leadership. He served as a panelist at the National Ski Area Association National Convention in May 2022, focusing on cybersecurity and ransomware priorities. Additionally, he delivered a presentation at HT-NEXT in December 2020, discussing Aspen Skiing Company's preparations for a contactless experience. He also authored an article in CIO Magazine on change management for a contactless experience, published on October 26, 2020, showcasing his insights into technology trends in the ski industry.