Melissa Resutko
About Melissa Resutko
Melissa Resutko is a QA Support Analyst at Aspen Skiing Company, where she has worked since 2018. She has a background in sales and customer service, having held various roles at Aspen Skiing Company and previously worked as a Research Associate at the University of Pittsburgh Medical Center.
Current Role as QA Support Analyst
Melissa Resutko currently serves as a QA Support Analyst at Aspen Skiing Company, a position she has held since 2018. In this role, she provides quality assurance for the Aspen Snowmass App and Aspen Snowmass eCommerce. Her responsibilities include managing a queue of defects for each application and collaborating with vendors to address these issues. She creates and executes test plans and oversees the defect prioritization process, ensuring that the applications function effectively for users.
Previous Experience at Aspen Skiing Company
Melissa Resutko has a substantial history with Aspen Skiing Company, having worked in various roles since 2011. She was an Advance Sales Representative and Lead from 2011 to 2012, followed by a position as Training Coordinator for Tickets & Guest Services from 2012 to 2015. She later managed the Mountain Sales Call Center from 2017 to 2018. Her diverse experience within the company has equipped her with a comprehensive understanding of its operations and customer service.
Educational Background
Melissa Resutko earned her Bachelor of Science degree in Psychology from the University of Pittsburgh, where she studied from 2006 to 2010. Prior to her university education, she attended Oakland Catholic High School from 2002 to 2006. Her academic background in psychology has likely contributed to her skills in understanding user behavior and enhancing customer experiences in her professional roles.
Research Experience at University of Pittsburgh Medical Center
Before joining Aspen Skiing Company, Melissa worked as a Research Associate at the University of Pittsburgh Medical Center in the Laboratory of Neurocognitive Development from 2009 to 2011. In this role, she contributed to research initiatives, which provided her with valuable analytical skills that she applies in her current position.
Training and Communication Skills
In her current role, Melissa regularly communicates with multiple teams, including Call Center, Digital Marketing, IT, Ticketing, and Internal Applications Teams. She also conducts internal training sessions for Call Center and Frontline teams on customer-facing digital applications. This aspect of her work highlights her ability to facilitate knowledge transfer and enhance team performance within the organization.