Atlas
Atlas is a B2B operations company offering an integrated customer support tool with features like session replay and AI-accelerated productivity, targeted at industries such as SaaS and customer service. Headquartered in Pleasanton, CA, the company serves clients across the USA and Canada, and also offers remote services.
Company Overview of Atlas
Atlas is a B2B operations company that provides a modern customer support tool designed to improve the quality of support offered by agents. The company is headquartered at 4125 Hopyard Rd Ste 225, Pleasanton, CA 94588. It serves a variety of industries, including SaaS, B2B, Customer Success, Customer Service, and Customer Support. Launched in February 2022, Atlas is part of Y Combinator's W22 batch. The company operates in the United States, America/Canada, and offers fully remote services.
Products and Services Offered by Atlas
Atlas offers a suite of support products aimed at enhancing customer service operations. These products include Timeline, Smart Assist, Session Replay, Omnichannel, Insights, and Chatbots. Atlas provides a modern user experience with a fast UI, keyboard shortcuts, command palette, and AI-accelerated productivity tools. To further support integration, Atlas works seamlessly with platforms such as Slack, Sentry, Linear, Jira, Segment, Hubspot, Salesforce, Pipedrive, Close, Slack Connect, Retool, Bubble, Aircall, Dialpad, and Twilio.
Atlas Pricing Plans
Atlas offers pricing plans that start at $49 per seat per month, with a minimum of 5 seats required for the Starter plan. This pricing model allows businesses to scale their support operations efficiently while maintaining cost-effectiveness. The pricing structure is designed to cater to various business needs by providing a comprehensive all-in-one customer support tool.
Integration Capabilities of Atlas
Atlas integrates with several prominent platforms to streamline customer support operations. These include Slack, Sentry, Linear, Jira, Segment, Hubspot, Salesforce, Pipedrive, Close, Slack Connect, Retool, Bubble, Aircall, Dialpad, and Twilio. These integrations allow Atlas to offer more cohesive and efficient support processes, enhancing overall productivity and service quality.
Regions Served by Atlas
Atlas operates primarily in the United States and America/Canada regions, with a strong emphasis on remote accessibility. Their services are available in San Francisco, CA, and Dublin, CA, providing businesses with extensive reach and flexibility. The company offers fully remote services, aligning with current work trends and allowing for a geographically diverse client base.