Ian Mc Graw
About Ian Mc Graw
Ian McGraw is a Senior Product Service Specialist at AtriCure, Inc., where he has worked since 2020. He has extensive experience in product service management, having held various roles at companies such as Mammotome and Ethicon Endo-Surgery.
Work at AtriCure
Ian McGraw has been employed at AtriCure, Inc. since 2020, serving as a Senior Product Service Specialist. In this role, he is responsible for providing technical support and service for AtriCure's medical devices. His position involves ensuring that products meet the required standards and assisting clients with any service-related inquiries. McGraw's experience in the medical device industry contributes to his effectiveness in this role.
Education and Expertise
Ian McGraw attended Cincinnati State Technical and Community College from 2009 to 2011, where he studied PC Support & Administration. He earned an Associate's degree during this period. His educational background provides a solid foundation for his technical skills and knowledge in product support and service management within the medical device sector.
Background in Service Management
Before joining AtriCure, Ian McGraw held various positions in service management. He worked at Mammotome as a Senior Service Center Manager from 2014 to 2018 and as a Service Operations Supervisor from 2011 to 2014. His experience at Mammotome involved overseeing service operations and managing teams to ensure efficient service delivery. Additionally, he served as a Repair Manager at Pole/Zero Corporation from 2018 to 2020.
Previous Experience in Technical Support
Ian McGraw began his career in technical support at Ethicon Endo-Surgery, where he worked as a Support Technician from 2009 to 2011. This role involved providing technical assistance and support for surgical devices. His early experience in technical support laid the groundwork for his subsequent roles in service management and product support.
Professional Approach and Passion for Learning
Ian McGraw is known for his hands-on management approach, which emphasizes close collaboration with team members to achieve goals and objectives. He is passionate about continuous learning and aims to be a knowledge source for cross-functional projects. This commitment to professional development enhances his ability to contribute effectively to his current role and the broader organization.