Jessica Duca
About Jessica Duca
Jessica Duca is an Engagement Manager at Atrium, specializing in Managed Services. She has extensive experience in customer engagement and Salesforce consulting, holding five Salesforce certifications.
Current Role at Atrium
Jessica Duca serves as the Engagement Manager for Elevate (Managed Services) at Atrium. She has held this position since 2022 and is responsible for overseeing client engagement and ensuring successful project delivery. In her role, she acts as a key escalation point for delivery challenges, ensuring high-quality and timely project completion. Jessica also delivers Quarterly Services Reviews to clients, highlighting achievements and outlining future objectives.
Previous Experience at Appirio
Prior to her current role, Jessica Duca worked at Appirio in various capacities from 2014 to 2021. She served as a Senior Salesforce Consultant, Customer Engagement Manager, and Manager of Thrive (Managed Services). Her tenure at Appirio included responsibilities such as engaging in pre-sales activities, creating and reviewing Statements of Work (SOW), and providing strategic guidance to team members. Jessica's experience at Appirio spanned over seven years, contributing to her expertise in client engagement and Salesforce platforms.
Education and Expertise
Jessica Duca earned her Bachelor of Science degree in Business Administration with a focus on Marketing from the University of Central Florida. She studied there from 2007 to 2009. In addition to her formal education, she holds five Salesforce certifications, which demonstrate her proficiency in Salesforce platforms and enhance her capabilities in client engagement and project management.
Background in Client Success
Before joining Appirio, Jessica worked at Sales Optimizer, LLC as a Client Success Manager, Consultant, and Trainer from 2010 to 2013. She also held a position as a Sales Professional at Tom James Clothiers from 2009 to 2010. These roles contributed to her foundational skills in client relationship management and sales, which she has built upon throughout her career.