Young Jin P.
About Young Jin P.
Young Jin P. is a Senior Technical Support Engineer with extensive experience in technical support and engineering roles across various companies, including Hewlett Packard Enterprise, EMC, and Cloudera. He specializes in supporting Java applications on Linux and has a strong background in cloud and on-premise data platforms.
Work at AtScale
Currently, Young Jin P. serves as a Senior Technical Support Engineer at AtScale, a role he has held since 2019. In this position, he is responsible for providing technical support and troubleshooting for clients using AtScale's data virtualization platform. His experience in handling complex issues in a Linux environment contributes to his effectiveness in this role.
Previous Experience at Hewlett Packard Enterprise
Young Jin P. worked at Hewlett Packard Enterprise from 1999 to 2011, where he held the positions of Account Support Engineer and Solution Architect. His tenure spanned six years in Yeongdeungpo-gu, Seoul, Korea. During this time, he developed skills in technical support and solutions architecture, which laid the foundation for his future roles in technical support.
Experience at Cloudera
From 2015 to 2019, Young Jin P. was employed at Cloudera as a Senior Staff Engineer of Technical Support and Team Lead in Sydney, Australia. In this capacity, he led a team focused on providing technical support for Cloudera's data management solutions. His work involved resolving complex technical issues and enhancing customer satisfaction.
Technical Skills and Expertise
Young Jin P. possesses strong skills in supporting Java applications running on Linux. He is experienced with both cloud data platforms, including Snowflake, Google BigQuery, and Azure Synapse, as well as on-premise data platforms like Databricks and Hortonworks. His understanding of networking concepts, such as TCP/IP and DNS, further enhances his technical support capabilities.
Utilization of BI Tools
In his technical support operations, Young Jin P. utilizes various Business Intelligence (BI) tools, including Power BI, Excel, Tableau, and Looker. These tools assist him in analyzing data and providing insights to improve support processes and customer interactions.