Jacob Melvin
About Jacob Melvin
Jacob Melvin is a Customer Success Manager currently working at August Health since 2024. He has extensive experience in healthcare technology, having held various roles at Epic from 2017 to 2024, including Team Lead and Technical Coordinator.
Current Role at August Health
Jacob Melvin serves as a Customer Success Manager at August Health. He has been in this role since 2024. In this position, he focuses on ensuring customer satisfaction and fostering positive relationships with clients. His responsibilities include addressing customer inquiries, providing support, and enhancing the overall customer experience.
Previous Experience at Epic
Jacob Melvin has extensive experience at Epic, where he held multiple roles from 2017 to 2024. He worked as a Health Information Management - Technical Services professional for four years in Verona, WI. He also served as a Healthcare Information Technology Consultant for six months in Boston, Massachusetts. His other roles included Population Health - Technical Services for ten months, Team Lead for five years, Account Manager for two years, and Technical Coordinator for three years. He began his career at Epic as a Student Assistant.
Educational Background
Jacob Melvin studied at the University of Wisconsin-Madison from 2014 to 2018. He earned a degree in Industrial and Systems Engineering and completed a Certificate in Entrepreneurship. Additionally, he obtained a Six Sigma Green Belt certification, which demonstrates his proficiency in process improvement methodologies.
Skills and Expertise
Jacob Melvin possesses expertise in customer success management, healthcare information technology, and technical services. His background in engineering and Six Sigma methodologies equips him with skills in process optimization and problem-solving. His experience in various roles at Epic has provided him with a comprehensive understanding of health information management and population health.