Raz Arad
About Raz Arad
Raz Arad is a Senior Customer Success Manager at AUTOMAT-IT, specializing in optimizing AWS platform usage for cloud-native startups and SMBs. With a background in computer engineering and extensive experience in customer relationship management, he has successfully retained 100% of existing customer accounts and focuses on driving customer growth through tailored value propositions.
Work at Automat
Raz Arad serves as a Senior Customer Success Manager at Automat-IT, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and fostering account growth. He executes Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) sessions to assess customer needs and ensure alignment with business objectives. His expertise in developing tailored value propositions contributes to the success of customer relationships.
Current Role at DoiT International
Raz Arad is also a Strategic Account Manager at DoiT International, where he has been employed since 2022. His responsibilities include identifying cross-sale and up-sale opportunities to drive customer growth. He plays a critical role in optimizing AWS platform usage for cloud-native startups and small to medium-sized businesses (SMBs), ensuring that clients maximize their cloud investments.
Previous Work Experience
Raz Arad has a diverse professional background. He worked at Intel Corporation as a Computer Practical Engineer from 2004 to 2007. Following this, he served as a Sales Manager at Medatech Systems from 2013 to 2016. Prior to these roles, he was employed at Harel Computers as a Network, Computers, and Printers Technician from 2000 to 2004. This range of experiences has equipped him with a comprehensive understanding of customer needs across various technical domains.
Education and Expertise
Raz Arad studied at Braude Academic College, where he achieved a Practical Computer Engineer qualification from 1996 to 1998. He also attended Mediatech College, completing a Combined Program in Computer Technician and Network Administrator from 2000 to 2001. His educational background supports his technical expertise and ability to address customer requirements effectively.
Customer Retention and Relationship Management
In his roles, Raz Arad has demonstrated a strong ability to retain customer accounts, achieving a 100% retention rate. He cultivates long-lasting relationships with stakeholders and decision-makers, ensuring that customers feel valued and understood. His focus on developing tailored value propositions helps align customer needs with business objectives, further enhancing satisfaction and loyalty.