Chris Story
About Chris Story
Chris Story is a Senior Technical Support Analyst with extensive experience in software support and customer communication. He has worked at AutoVitals since 2014 and previously held positions at SX3 Software and Colletti Design.
Work at AutoVitals
Chris Story has been employed at AutoVitals as a Senior Technical Support Analyst since 2014. In this role, he manages customer communications and expectations, ensuring effective support for the Autovitals Smartflow suite and tablet app. He coordinates with software engineers, developers, and IT administrators to streamline software support and deployment processes. His responsibilities include managing Level 1 technicians and assisting in resolving escalated issues. Chris also engages with customers through various communication channels, including phone, email, and chat, to handle a high volume of trouble and request tickets.
Education and Expertise
Chris studied Automotive Engineering Technology/Technician at Santa Barbara City College from 1992 to 1993. He possesses expertise in configuring anti-virus programs and supporting various software tools, including Solve360, Mojo, and Kissflow. His technical knowledge is complemented by his experience in managing customer support and technical issues, making him proficient in addressing complex software-related challenges.
Background
Before joining AutoVitals, Chris worked at SX3 Software, LLC as a Senior Technical Support Analyst from 2009 to 2013. He also served as CAD Design / IT Manager at Colletti Design from 1999 to 2007. His diverse background in technical support and IT management has equipped him with the skills necessary to identify and document system outages and manage customer service effectively.
Achievements
Throughout his career, Chris has contributed to the improvement of software support and deployment processes. He is responsible for identifying and documenting system outages through ticket and incident patterns. Additionally, he actively participates in customer communication strategies by posting articles and responding to inquiries on Facebook, enhancing customer engagement and support.