Kate Leeper
About Kate Leeper
Kate Leeper serves as the Senior Director of Customer Success for North America at Aventiv Technologies, where she has worked since 2020. With a strong background in customer success and sales across various sectors, she focuses on enhancing client retention through improved customer experiences.
Current Role at Aventiv Technologies
Kate Leeper serves as the Senior Director of Customer Success for North America at Aventiv Technologies since 2020. In this role, she focuses on enhancing client retention by optimizing customer experiences. Her leadership in customer success is aimed at fostering long-term relationships with clients, ensuring their needs are met effectively.
Professional Experience
Before her current position, Kate Leeper held various roles in customer success and sales management. She worked at Office Depot as the Western Region Sales Manager in the Business Solutions Division from 1996 to 2000. She then transitioned to American Express, where she served as Director of Enterprise Global Corporate Payments from 2000 to 2011. Subsequently, she worked at CyberSource, a Visa company, as Director of Customer Success for North America from 2012 to 2015. Prior to her current role at Aventiv Technologies, she was the Director of Account Management from 2016 to 2020.
Educational Background
Kate Leeper studied at Western Michigan University, where she earned a Bachelor of Science degree in Business Administration, graduating Cum Laude. Her education has provided her with a solid foundation in business principles, which she has applied throughout her career in various leadership roles.
Expertise and Skills
Kate Leeper possesses expertise in several key areas, including organizational transformation, customer success, and sales across B2B, B2C, and B2G sectors. She has a strong track record of leading teams that drive revenue growth and profitability. Additionally, she has knowledge in emerging technologies, SaaS, e-commerce, global payments, and financial technology and services.