Ken Burden
About Ken Burden
Ken Burden is a Cybersecurity Access Administrator with extensive experience in customer service and IT support. He has worked for various companies, including AIG SunAmerica, Shield HealthCare, and Aventiv Technologies.
Current Role at Aventiv Technologies
Ken Burden serves as a Cybersecurity Access Administrator at Aventiv Technologies. He has held this position since 2020, contributing to the company's cybersecurity efforts for four years. His role involves managing access controls and ensuring the security of sensitive information within the organization.
Previous Experience in Customer Service
Prior to his current role, Ken Burden worked as a Customer Service Agent at AIG SunAmerica from 2006 to 2008 for two years. He also served as a Customer Service Representative at 21st Century Insurance from 2004 to 2006 for two years. These positions provided him with foundational skills in customer interaction and service management.
Leadership at Shield HealthCare
Ken Burden held multiple roles at Shield HealthCare - Medical Supplies for Care at Home. He worked as a Contact Center Team Lead from 2008 to 2016 for eight years, where he oversaw team operations and customer service initiatives. Following this, he transitioned to the role of IT Support Technician from 2016 to 2020 for four years, supporting technical operations in Valencia, California.
Educational Background
Ken Burden studied at College of the Canyons. This educational background provided him with the foundational knowledge necessary for his career in customer service and cybersecurity.