Kenisha Venable
About Kenisha Venable
Kenisha Venable is a Tech Support Manager with over 14 years of experience in Call Center Customer Service. She has a strong background in strategic process improvements and has held various managerial roles at Aventiv Technologies since 2011.
Current Role at Aventiv Technologies
Kenisha Venable currently serves as the Tech Support Manager at Aventiv Technologies, a position she has held since 2021. In this role, she is responsible for overseeing technical support operations, ensuring that customer inquiries are addressed efficiently. Prior to this, she worked as the Contact Center Operations Manager for five years, starting in 2019. Her extensive experience in the company includes previous roles such as Client Manager, Chat Supervisor, and Contact Center Supervisor, contributing to her comprehensive understanding of call center dynamics.
Professional Experience in Customer Service
Kenisha Venable has over 14 years of experience in Call Center Customer Service. Her career has focused on strategic process improvements aimed at enhancing customer satisfaction and operational efficiency. Throughout her tenure at Aventiv Technologies, she has demonstrated a strong ability to turn around underperforming operations, leading to improved performance metrics and record-high customer satisfaction rankings.
Educational Background
Kenisha Venable holds a Bachelor's degree in Business Administration, Management and Operations from Clark Atlanta University. Additionally, she studied Business Administration and Management at the University of North Texas, where she also earned a Bachelor's degree. Her educational background provides a solid foundation for her roles in management and operations within the tech support and customer service sectors.
Specialization in Process Improvement
Kenisha Venable specializes in identifying strategic process improvements that significantly impact customer satisfaction, efficiency, and cost. Her expertise in this area has been pivotal in her roles at Aventiv Technologies, where she has worked on enhancing operational performance and achieving better performance metrics across various departments.