Briana Williams, Cts
About Briana Williams, Cts
Briana Williams is a Program Manager for Managed Services at AVI Systems, where she has worked since 2019. With over 10 years of experience in operations management, she specializes in enhancing customer and business unit relationships through effective alignment of people, processes, and technology.
Work at AVI Systems
Briana Williams has served as Program Manager, Managed Services at AVI Systems since 2019. In this role, she focuses on aligning people, processes, and technology to improve customer and business unit relationships. Her responsibilities include overseeing managed services operations and ensuring high-quality service delivery. Williams has contributed to the company's commitment to innovation and customer satisfaction during her tenure.
Previous Employment History
Before joining AVI Systems, Briana Williams held various positions in the technology and operations management fields. She worked as Consumer Support Manager at ACI Worldwide for four months in 2017. Prior to that, she was Operations Manager at Providea Conferencing from 2011 to 2014. Williams also served as Transition Services Executive and Project/Program Manager at Strategic Products and Services from 2014 to 2017. Additionally, she worked as Sr Project Manager and Project Manager at Whitlock in 2019 and 2018, respectively. Her career began at West Unified Communications Services, where she was Video Operations Manager for 13 years.
Education and Expertise
Briana Williams earned a Bachelor of Science in Business Administration with a focus on Finance from Auburn University, completing her studies from 1996 to 2000. Her educational background supports her extensive experience in operations management, particularly in the video and voice business sectors. Williams has over 10 years of experience in this field, emphasizing her expertise in aligning operational strategies with business objectives.
Leadership and Management Skills
Briana Williams possesses strong team leadership and motivational skills. She emphasizes participative management and a commitment to customer service in her roles. Her approach includes coaching team members and fostering a collaborative environment. Williams strives to stay updated with industry standards and innovations, which enhances her ability to deliver high-quality service and functionality.