Adrienne Mc Eachin
About Adrienne Mc Eachin
Adrienne Mc Eachin serves as the Customer Care Associate Manager for Avon's Online Division, where she monitors customer service performance and implements improvements. With nearly two decades of experience at Avon, she has held various roles that focus on enhancing the online shopping experience and protecting the company's corporate image.
Current Role at Avon
Adrienne Mc Eachin serves as the Customer Care Associate Manager in the Online Division at Avon. She has held this position since 2005, accumulating 19 years of experience in this role. In her capacity, she monitors customer service KPIs and implements changes aimed at enhancing the Online business and supporting Representatives. Her responsibilities include collaborating with Online Merchandising and Marketing teams to improve the shopping experience for customers and reduce service-related issues.
Previous Positions at Avon
Adrienne Mc Eachin has held several positions at Avon prior to her current role. She worked as a Customer Service representative from 1996 to 1997, followed by a role as an Internet Analyst from 1997 to 1999. She then served as a Senior Internet Communications Specialist from 1999 to 2002 and as an Information Synergist from 2002 to 2005. Each of these roles contributed to her extensive knowledge and expertise in customer service and online operations.
Expertise in Online Operations
In her current role, Adrienne Mc Eachin utilizes Mark Monitor software to safeguard Avon's corporate image by addressing unauthorized online activities. She is responsible for quality assurance testing for redesigns and upgrades of Avon.com, ensuring that the website meets customer needs and expectations. Additionally, she has implemented business rules that facilitate optimal service and effective issue resolution within the Online Division.
Collaboration with Legal and Marketing Teams
Adrienne collaborates with the Legal department to create communications for Representatives who operate outside of Avon's Advertising and Promotion Policies. This collaboration ensures compliance and helps maintain the integrity of Avon's brand. Her work with the Marketing and Online Merchandising teams focuses on enhancing the overall shopping experience for customers, which is critical for reducing customer service issues.