Yvan Roy
About Yvan Roy
Yvan Roy is a Workforce Planning Coordinator at Avon Canada, where he has worked since 2013. He specializes in real-time adherence and skill monitoring, and has a background in call center coordination and project management.
Work at Avon Canada
Yvan Roy has been employed at Avon Canada since 2013 as a Workforce Planning Coordinator. In this role, he is responsible for real-time adherence and skill monitoring to ensure optimal service levels. He has developed and maintains a process for shift swaps, which enhances operational efficiency. Prior to his current position, he worked at Avon Canada as a Coordinator in the Call Center from 2011 to 2013. His experience at Avon has allowed him to demonstrate leadership and project management skills, particularly through his involvement in the MFS project.
Education and Expertise
Yvan Roy completed his high school education at Jean XXIII, studying from 1985 to 1990. His academic background provides a foundation for his professional skills. He has also completed Lean Tool Training, which equips him with methodologies to improve processes and efficiency in the workplace. His expertise in workforce planning is demonstrated through his responsibilities in analyzing vacation requirements and scheduling to optimize workforce availability.
Background
Yvan Roy has a background in workforce planning and operational efficiency. He began his career at Avon Canada, where he has held various roles since 2011. His experience in the call center environment has contributed to his understanding of service levels and workforce management. His current role as Workforce Planning Coordinator involves strategic planning and analysis to support the company's operational goals.
Achievements in Workforce Planning
In his role at Avon Canada, Yvan Roy has achieved several key outcomes related to workforce planning. He has successfully developed a process for shift swaps, which has improved operational efficiency. Additionally, he conducts analyses of vacation requirements and scheduling, ensuring optimal workforce availability. His participation in the Lean Tool Training program reflects his commitment to continuous improvement in workforce management.