Julia Van Zyl
About Julia Van Zyl
Julia Van Zyl is a Customer Service Representative with extensive experience in managing cancellation cases and customer installations. She has worked at Avoxi since 2011 and previously at Prime Cure from 2003 to 2005.
Work at AVOXI
Julia Van Zyl has been employed at AVOXI since 2011 as a Customer Service Representative. In this role, she manages cancellation cases, which includes recycling numbers and removing items from billing. She oversees the entire process of customer installations, ensuring that cases are logged accurately and coordinating with the billing team for number allocation. Her responsibilities are crucial in maintaining customer satisfaction and operational efficiency.
Previous Experience at Prime Cure
Before joining AVOXI, Julia worked at Prime Cure in Johannesburg, Gauteng, South Africa, from 2003 to 2005. During her two-year tenure as a Customer Service Representative, she developed foundational skills in customer service that have contributed to her current role. Her experience at Prime Cure provided her with insights into customer interactions and service management.
Customer Service Expertise
Julia plays a key role in assisting technicians by gathering detailed information from customers. This information is essential for streamlining the technical focus of service calls. Her ability to communicate effectively with customers ensures that technicians have the necessary details to address issues promptly and accurately.
Background
Julia Van Zyl has a background in customer service, with significant experience in managing customer interactions and service processes. Her career spans over a decade at AVOXI, where she has honed her skills in customer relations and operational management. Her previous experience at Prime Cure further solidified her expertise in the field.