Abhilash Verma
About Abhilash Verma
Abhilash Verma is a Technical Team Lead at AXA XL in Gurgaon, India, with extensive experience in IT management and customer relationship management. He has previously held positions at Alight Solutions, Dell International Services, and Aon Hewitt, demonstrating proficiency in managing Windows Servers, MSSQL databases, and service-level agreements.
Current Role at AXA XL
Abhilash Verma serves as a Technical Team Lead at AXA XL, a division of AXA, since 2017. He is based in Gurgaon, India. In this role, he oversees technical operations and leads a team to ensure efficient service delivery. His responsibilities include managing service-level agreements (SLA) and implementing ITIL processes to enhance operational efficiency.
Previous Experience at Alight Solutions
Before joining AXA XL, Abhilash Verma worked at Alight Solutions as a Major Incident Manager for a period of four months in 2017. In this role, he was responsible for managing critical incidents and ensuring minimal disruption to services. His experience in this position contributed to his expertise in incident management.
Experience at Dell International Services
Abhilash Verma was employed at Dell International Services as a Technical Analyst from 2008 to 2010. During his two years in this position, he developed technical skills and gained experience in customer support and IT solutions, which laid the foundation for his future roles in the IT sector.
Background in Biotechnology Education
Abhilash Verma studied Biotechnology and earned a B.Tech degree from both Seedling Academy of Design Technology and Management and the University of Rajasthan from 2004 to 2008. This educational background provided him with a strong foundation in technical and analytical skills applicable in the IT field.
Experience at Aon Hewitt
Prior to his current role, Abhilash Verma worked at Aon Hewitt as a Major Incident Manager from 2014 to 2017. Over three years, he managed major incidents and coordinated responses to ensure effective resolution, further enhancing his skills in incident management and customer relationship management (CRM).