Aileen Girvan
About Aileen Girvan
Aileen Girvan is the Complaints Manager at AXA XL, where she has worked since 2020. She has extensive experience in the insurance industry, having held various roles at Aviva prior to her current position.
Work at AXA XL
Aileen Girvan has been serving as the Complaints Manager at AXA XL since 2020. In this role, she oversees the management of customer complaints, ensuring that issues are addressed effectively and efficiently. Prior to her current position, she worked as a Complaint Analyst at AXA XL from 2018 to 2020. Her experience within the company has contributed to her understanding of complaint resolution processes and customer service standards.
Previous Experience at Aviva
Aileen Girvan has extensive experience at Aviva, where she held various roles over a span of 15 years. She worked as a Loss Prevention Manager from 2015 to 2017, focusing on risk management. Earlier, she served as a Corporate & Speciality Risk Senior Handler from 2012 to 2015, and as a Claims Handler from 2001 to 2004. Additionally, she was a Lead Trainer for the Transition of Commercial Property Work from 2017 to 2018, and a Process Improvement Senior Handler from 2010 to 2012. Her roles at Aviva provided her with a solid foundation in claims management and operational processes.
Career Progression
Aileen Girvan's career progression reflects her growth within the insurance industry. She began her career at Aviva as an Administrative Assistant in 2000 and later transitioned to various roles, including Fraud Investigator and Unit Fraud Advisor. Her diverse experiences have equipped her with a comprehensive skill set in claims handling, fraud investigation, and process improvement, culminating in her current managerial position at AXA XL.
Education and Training
Aileen Girvan completed her secondary education at Thorpe Bay High School. Her educational background laid the groundwork for her career in the insurance sector, where she has since gained significant practical experience through various roles and responsibilities.