Ursula Harvey
About Ursula Harvey
Ursula Harvey is an IT Service Manager - Communications at AXA XL, where she has worked since 2020. She specializes in managing service outcomes and has extensive experience in communication strategies for integration projects.
Work at AXA XL
Ursula Harvey has served as the IT Service Manager - Communications at AXA XL since 2020. In this role, she has been instrumental in various integration projects, focusing on the development and execution of comprehensive communications plans. Her efforts aim to facilitate smooth transitions for colleagues during organizational changes. This position highlights her commitment to enhancing communication strategies within the company.
Previous Experience at XL Catlin
Prior to her current role, Ursula Harvey worked at XL Catlin for a decade, from 2010 to 2020, in London, United Kingdom. She held the position of UK/IRE Service Manager, where she was responsible for managing service delivery and improving service outcomes. Before this role, she served as a Multimedia Communications Technology Specialist at XL Catlin from 2008 to 2010, gaining valuable experience in technology and communication.
Expertise in Service Management
Ursula Harvey specializes in managing and improving service outcomes. She identifies opportunities for enhancement and leads change initiatives within her organization. Her expertise in service management is complemented by her ability to articulate, negotiate, and navigate complex issues in a global service delivery environment.
Stakeholder Relationship Management
Ursula has developed and maintained strategic service relationships with both senior and operational stakeholders. Her skills in relationship management enable her to effectively communicate and collaborate with various levels of the organization, ensuring alignment and support for service initiatives.