Victoria Payne
About Victoria Payne
Victoria Payne is an IT Service Manager at AXA XL, where she has worked since 2012. With extensive experience in IT service management across various sectors, she is recognized for her strong communication skills and commitment to customer service.
Current Role at AXA XL
Victoria Payne serves as the IT Service Manager at AXA XL, a division of AXA, since 2012. In this role, she operates from London, United Kingdom, and has accumulated over 12 years of experience in managing IT services within the organization. She acts as an IT Service Partner to various departments, including UK Underwriting, UK Operations, CAO, Legal, and Facilities, ensuring effective service delivery and support.
Previous Experience in IT Management
Prior to her current position, Victoria Payne held several significant roles in IT management. She worked at Barclays Wealth as a Senior Service Manager from 2008 to 2012, where she focused on enhancing service delivery. Before that, she served as the IT Service Delivery Manager at Ofsted from 2002 to 2008, contributing to the management of IT services in the education sector. Her career also includes a role as IT Systems Manager at Blue Arrow from 1999 to 2002 and as Assistant Manager at AA Insurance from 1991 to 1996.
Education and Expertise
Victoria Payne possesses extensive expertise in IT service management, specializing in ITIL service management processes. Her skills encompass service desk operations, incident management, supplier management, transition management, and change management. She is recognized for her exceptional written communication, organizational abilities, negotiation skills, and problem-solving capabilities.
Commitment to Customer Service
Victoria Payne is passionate about delivering excellent customer service and is dedicated to driving continual improvement in IT service delivery. Her commitment to enhancing user experience and operational efficiency is evident in her work across various sectors, including financial services, commercial, and government.