Adhithya Reddy Rachuri
About Adhithya Reddy Rachuri
Adhithya Reddy Rachuri is a ServiceNow Lead Developer at AXIS Capital in Halifax, Canada, with a strong background in software engineering and IT service management. He has extensive experience in ServiceNow development, administration, and customization, along with a solid educational foundation in technology and engineering.
Current Role at AXIS Capital
Adhithya Reddy Rachuri serves as a ServiceNow Lead Developer at AXIS Capital since 2021. In this role, he is responsible for maintaining ServiceNow instances, focusing on ITSM tool development, administration, and management. His work involves coordinating with teams to prepare and schedule reports on a daily, weekly, monthly, and annual basis. He also designs various types of dashboards to meet account requirements, ensuring that the solutions align with business needs.
Previous Experience in Software Development
Prior to his current position, Rachuri worked at CGI as a Consultant (ServiceNow Developer) from 2020 to 2021. He also has experience as a Senior Software Engineer at abhra Inc for three months in 2018 and as a Software Engineer at Birlasoft from 2015 to 2018. Additionally, he was self-employed as a Freelance ServiceNow Developer from 2019 to 2020, where he further honed his skills in ServiceNow development.
Educational Background
Rachuri holds a Master of Technology (MTech) in VLSI & Embedded Systems from Malla Reddy Institute of Technology, where he studied from 2013 to 2015. He also earned a Bachelor's degree in Electrical, Electronic and Communications Engineering Technology from Arjun College of Technology and Science, attending from 2009 to 2013. Furthermore, he completed a Postgraduate Diploma in Web and Mobile Application Development at Montreal College of Information Technology from 2019 to 2020.
Technical Skills and Expertise
Adhithya Reddy Rachuri possesses extensive experience in customizing and scripting ITSM tools to meet specific business needs. He specializes in enhancing ServiceNow solutions using JavaScript and is knowledgeable in Software Asset Management and ITOM modules like Discovery and service mapping. His expertise includes managing scheduled jobs, events, and triggers, as well as translating business case analysis into functional requirements.
ServiceNow Development and Management
Rachuri has a strong background in ServiceNow development and management, including user administration and defining SLAs for all modules within ServiceNow. He has worked on LDAP integration for obtaining users and groups and has delivered SLA reports metrics to management teams globally. His experience encompasses all phases of the Software Development Life Cycle (SDLC), including Waterfall and Agile methodologies.