Brian Mc Laughlin
About Brian Mc Laughlin
Brian McLaughlin serves as the Senior Manager of Technical Services at Axis Communications, where he has worked since 2022. He has extensive experience in customer support and technical services, having held various managerial roles at Avid Technology, Axis Communications, Bose Corporation, and Media 100 Inc.
Current Role at Axis Communications
Brian Mc Laughlin serves as the Senior Manager of Technical Services at Axis Communications, a position he has held since 2022. In this role, he is responsible for overseeing technical support operations and ensuring high levels of customer satisfaction. His leadership contributes to the company's commitment to delivering quality service across the Americas.
Previous Experience at Axis Communications
Prior to his current role, Brian worked at Axis Communications as the Technical Services Manager for North, Central, and South Americas from 2016 to 2021. During his five years in this position, he managed technical support teams and implemented strategies to enhance customer service and support processes.
Career Background in Technical Support
Brian has extensive experience in technical support and customer care. He worked at Bose Corporation as a Product & Technical Support Supervisor from 2004 to 2011, and at Media 100 Inc. as a Technical Support Supervisor from 1996 to 2003. His roles involved managing support teams and improving customer service delivery.
Education and Qualifications
Brian studied Criminal Justice at Quinsigamond Community College, earning an Associate of Science degree from 1989 to 1991. He furthered his education at Framingham State University, where he obtained a Bachelor of Arts in Communication Arts from 1991 to 1994. He is also a Certified Support Management Professional.
Expertise in Customer Relations
Brian Mc Laughlin has a proven track record in establishing customer rapport and loyalty. His expertise includes business development and negotiation, which have contributed to increased sales and customer retention. He is recognized for his ability to exceed customer expectations, leading to repeat business.