Thien Doan
About Thien Doan
Thien Doan serves as the Director of Delivery Services at Ayla Networks since 2021, bringing extensive experience from various leadership roles in professional services across multiple technology companies.
Work at Ayla Networks
Thien Doan has been serving as the Director of Delivery Services at Ayla Networks since 2021. In this role, he is responsible for overseeing the delivery of services to clients, ensuring that projects are completed efficiently and effectively. His leadership contributes to the overall success of the organization in providing IoT solutions.
Previous Experience in Professional Services
Thien Doan has extensive experience in professional services across various organizations. He held the position of Managing Vice President at Nokia from 1998 to 2000, and later served as Senior Director at Starry, Inc. from 2017 to 2020. His roles have consistently involved managing teams and improving service delivery processes.
Financial Management Expertise
Thien Doan has demonstrated strong financial management skills throughout his career. He has managed profit and loss (P&L) accounts ranging from $5 million to $100 million, achieving over 40% profitability. His ability to oversee financial performance reflects his expertise in resource allocation and strategic planning.
Educational Background
Thien Doan studied at the University of Massachusetts Lowell, where he earned a Bachelor of Science in Electrical Engineering (BSEE). His educational background provides a solid foundation for his work in technology and professional services.
Achievements in Service Delivery
Thien Doan has made significant contributions to service delivery metrics and processes. He created Key Performance Indicators (KPIs) for global Professional Services and Customer Success, which led to improved Net Promoter Scores (NPS) and increased team productivity. His redesign of implementation processes resulted in a notable improvement in client satisfaction.