Shirley Rodriguez
About Shirley Rodriguez
Shirley Rodriguez is an Operations Manager at Backbase, where she has worked since 2021. She has extensive experience in client services and operations, having previously held positions at Alorica, AgileOne, Aerotek, and Editores Orientales.
Work at Backbase
Shirley Rodriguez has been employed at Backbase as an Operations Manager since 2021. In this role, she oversees operational processes and ensures efficient workflow within the organization. Her responsibilities include maintaining and updating policies and procedures for national clients, ensuring compliance, and facilitating the timely distribution of job postings. She also creates weekly and monthly activity reports for the Strategic Sales team, contributing to the overall operational strategy of the company.
Previous Experience at Alorica
Prior to her current role, Shirley Rodriguez worked at Alorica as a Customer Service Representative in 2010. Her tenure lasted for 8 months in Kennesaw, Georgia. In this position, she provided customer support and assistance, gaining valuable experience in client interaction and service delivery.
Experience at AgileOne
Shirley Rodriguez served as a Client Services Administrator at AgileOne from 2019 to 2021, focusing on Delta Airlines. During her two years in the Greater Atlanta Area, she acted as a liaison between clients and internal teams, ensuring effective communication and service delivery. Her role involved supporting and training Recruiters, Account Managers, and the Field Support Group on Vendor Management System practices.
Background in Vendor Management Systems
In her previous position at Aerotek, Shirley Rodriguez worked as an MSP Engagement Specialist from 2016 to 2019. She was the primary point of contact between local Aerotek offices and Client Program Offices for Vendor Management System technologies. Her expertise in this area includes providing first-level help desk support and acting as a subject matter expert on Vendor Management System technology.
Education and Expertise
Shirley Rodriguez studied at Universidad 'Santa María,' where she earned a Bachelor’s degree in Corporate Journalism from 2004 to 2009. This educational background has equipped her with strong communication skills and a solid foundation in corporate operations, which she applies in her current and previous roles.