Vivianna Santiago Winterbottom
About Vivianna Santiago Winterbottom
Vivianna Santiago Winterbottom is a Customer Success Manager at Backbase, where she has worked since 2021. She has extensive experience in client development and account management, having held various roles in companies such as RGP, DISYS, and Wells Fargo Bank.
Work at Backbase
Vivianna Santiago Winterbottom has been employed at Backbase as a Customer Success Manager since 2021. In this role, she focuses on ensuring customer satisfaction and maximizing the value clients receive from Backbase's solutions. Her experience in customer success allows her to effectively address client needs and foster long-term relationships.
Previous Experience at SOLTECH
Before joining Backbase, Vivianna worked at SOLTECH as a Senior Account Executive for a period of six months in 2021. During her time at SOLTECH, she contributed to the company's client engagement strategies and helped drive business development efforts in Atlanta, Georgia.
Career at RGP
Vivianna held multiple roles at RGP, serving as Director of Client Development from 2017 to 2020 and as Director of Executive Search from 2020 to 2021. In these positions, she was responsible for developing client relationships and overseeing executive search initiatives, contributing to the firm's growth in the Greater Atlanta Area and the East Coast.
Background in Client Management
Vivianna has extensive experience in client management, having worked as a Senior Client Partner at DISYS from 2011 to 2017 and as a Senior Client Manager at MDI Group from 2007 to 2011. Her roles involved managing client accounts and ensuring service delivery, which helped her build a strong foundation in client relations.
Education and Expertise
Vivianna studied at California State University San Marcos, where she earned a Bachelor of Arts degree in Business and Liberal Studies. Her educational background supports her expertise in customer success and client management, equipping her with the skills necessary for her professional roles.